Refund Policy

Last updated: 26 October 2026

How to ask for a refund

Payments are processed by Paddle.com, our Merchant of Record. To request a refund, either:

• email contact@ainventory.de with the email address of your account and the date of the purchase, or
• use the link in your Paddle receipt email, or visit paddle.net to find your order.

Approved refunds go back to the original payment method, usually within 5–10 business days. The refunded credits are removed from your balance.

What can be refunded

• Credit packs: within 14 days of purchase, as long as you haven't spent credits since that purchase (no item recognised, improved or scanned, no picture kept, no search by meaning).
• Duplicate or mistaken charges: always refunded.
• Failed AI actions: if an item can't be recognised after all attempts, or an AI action fails, its credits return to your balance automatically. You don't need to ask.
• If we stop the service: we refund credits you bought in the last 12 months and haven't used.

What can't be refunded

Credits that were spent, and what they paid for, are digital content delivered immediately and can't be returned, except where a mandatory law gives you that right or the service didn't work as described. An AI result you don't like is not a failure: you can edit every field yourself. If something went wrong, write to us: we look at every case. Free credits have no cash value and are never paid out.

Your legal rights

This policy does not limit your statutory rights as a consumer. Rights of withdrawal for your purchase are described in Paddle's Buyer Terms.